Find your way with the Disney Pua – Scentsy Buddy!
Hei Hei joins our Disney Moana Collection! Hei Hei has been one of our most-requested characters since we launched our Moana products, so we’re excited to offer a Hei Hei – Scentsy Buddy along with the ever-popular Pua – Scentsy Buddy. Both Buddies come with a Scent Pak in our Moana: Spirit of Motunui fragrance. More Info
Second-chance presale for the Disney Pua – Scentsy Buddy begins March 18! Here’s everything you need to know about this second-chance presale.
To give you another opportunity to purchase the popular Disney Pua – Scentsy Buddy and Moana: Spirit of Motunui – Scent Pak, we are offering a second-chance presale beginning between 11:30 a.m. and 12:30 p.m. CT March 18.
The second-chance presale will last until 1:59 a.m. CT March 26. We will update this article on March 18 with information on the redemption period.
Every preordered item will require a nonrefundable $10 deposit, which will go toward the product’s full retail price.
How will the second-chance presale work?
- The second-chance presale will be available exclusively on my website.
- Once the item is selected, you’ll be taken to the product detail page where you can read and accept the complete second-chance presale terms and conditions.
- You can select the number of products you would like to preorder and click “Add to bag.” If you choose to order more than one product, add each item and the respective quantity to your bag.
- Once you’ve added the products to your bag and are ready to check out, you will be asked to either log in or create an account. (This is required to complete the second-chance preorder.)
- Please note that you will be required to enter a valid email address, password and shipping/billing information to create an account.
- Once the purchase is complete, you will receive an immediate confirmation email.
- Product updates will be emailed to you within two weeks of the second-chance presale.
- When the product(s) is available to ship, we’ll email you with a direct link to complete your purchase.
Can I purchase a second-chance presale product on behalf of my customer?
While you can purchase on behalf of your customer, we ask and recommend that you encourage your customers to place their second-chance presale order on your PWS, because this allows for a more seamless experience when it comes time to redeem the order. During the redemption period, emails are sent, credit card information is required and there are other important details in the process that are often easier for your customers to input themselves.
Is my deposit refundable?
No. Once you complete the deposit, you will not be able to receive a refund.
What do I get in exchange for my deposit?
Each deposit will entitle you to purchase one preordered product and will go toward the advertised retail price.
How long do I have to purchase the products after making my deposit?
We will provide more information on the order redemption time frame and the order redemption deadline soon.
How long will the second-chance presale last?
The second-chance presale will last one week, or until the number of preorders reaches the capacity our manufacturers can produce in time for the fulfillment period, whichever comes first.
What if I lose the link that comes to me in the initial confirmation email?
Once the product is available, we’ll send you another email with a direct link to log in and complete your purchase.
Why do I need an account to purchase a second-chance presale product?
An account ensures ease of use and security. If we did not require you to log in, we would not be able to provide easy access to the products you preordered. This also helps protect your second-chance preorder and ensures no one else can gain access to it.
How can I view or edit my profile?
Just click on the My Account button at the top of my website and follow the instructions.
What if I forget my account password?
Click “Login” under the My Account button at the top of the website, enter your email address and select “Forget your password?”
Can I preorder multiple products from the second-chance presale at the same time?
Yes. But all the orders will need to have the same billing and shipping address.
If I’ve preordered multiple products, do I have to pay for them with the same card and ship them to the same address when I complete my purchase?
No. While all preorder deposits need to be associated with the same billing and shipping address, when you complete your purchases, you can charge each one to a separate card and have them shipped to separate addresses, if desired.
Is there a limit to how many products I can reserve during the second-chance preorder?
No, but you will be charged a $10 deposit for each item.
Will there be a shipping fee for the $10 deposit?
No, not for the second-chance presale deposit. However, if there are other items in your bag, regular shipping charges will apply for those items. When you complete your purchase and the item is shipped, you will be responsible for applicable shipping charges.
Will the $10 deposit contribute toward free or reduced shipping?
Will there be tax applied to my deposit?
How will the products be shipped?
We will use standard shipping for all orders. Depending on the size and weight of the shipment and the shipping address, an order may be delivered to your door via UPS or to the same location where you receive your daily mail via USPS.
Will my card be automatically charged the remaining balance when the product is available?
No. When the product is available, we’ll send you an email with instructions and a direct link to complete your purchase.
What happens if my credit card is declined?
If your credit card is declined, you will need to update your card information and submit the order again.
When my product is available to ship and I go to complete my purchase, can I add other items to my cart and purchase everything at once?
Due to the popularity of our Disney Moana products, inventory sold out quickly. To give you another opportunity to purchase these popular products, we are offering a second-chance presale. Keep an eye on this page for more information, including the second-chance presale launch date, which will be announced soon.
If you’d like to purchase the Moana: Spirit of Motunui Scentsy Bar, it is still available!
New Disney Moana products available starting March 15, while supplies last!
What: Pua – Scentsy Buddy and Moana: Spirit of Motunui fragrance.
When: Starting between 11:30 a.m. and 12:30 p.m. CT Monday, March 15 (time zone converter). Queuing system will be in place.
Cost: See purchasing options below.
Moana’s pet pig made a memorable impression on fans, and our new Disney Pua – Scentsy Buddy can make a big impact on your household!
You’ll love this pot-bellied pal, especially if you’re a Moana fan!
Each Pua – Scentsy Buddy (12″ tall) comes preselected with a Scent Pak in Moana: Spirit of Motunui, the new fragrance designed exclusively for our Disney Moana products. And this scent is a fitting tribute to the movie.
Moana: Spirit of Motunui — Watery melon, pineapple and plumeria depict a lush island paradise rich with tradition.
Here are the purchasing options for the new products:
- Pua – Scentsy Buddy with a Moana: Spirit of Motunui – Scent Pak, $35
- Moana: Spirit of Motunui – Scent Pak, $7.50
- Moana: Spirit of Motunui – Scentsy Bar, $6.50*
How to Get Pua – Scentsy Buddy and Moana: Spirit of Motunui Scent Pak and Scentsy Bar
These Moana products will be available while supplies last, starting between 11:30 a.m. and 12:30 p.m. CT March 15 through my website. Disney’s Moana will be listed in the Collections tab under Licensed Collections.
Scentsy Club: Always Get My Bar
Starting March 15, Moana: Spirit of Motunui – Scentsy Bars can be added to Scentsy Club subscriptions within 30 days after launch, or as long as the fragrance is available beyond that date.†
*Individual bars can be added to 3-packs or 6-packs of licensed Scentsy Bars.
†See the Scentsy Club FAQ for more details.